At Croc Liner, we prioritize providing efficient and reliable shipping services to ensure a smooth experience for our valued customers. Please review our shipping policy to familiarize yourself with important details.
Order Processing and Handling: Upon receiving your order, our dedicated team works diligently to process and package your item for shipment. In most cases, we strive to ship your order within 24 business hours of the order receiving date, excluding weekends and holidays. Please note that if an item is out of stock, there may be a delay in shipping. We will promptly notify you of any such instances and provide alternative solutions or a timeline for when the item will be available.
Responsibility for Return Shipping: Croc Liner takes responsibility for return shipping costs in the following circumstances:
-Wrong Item Sent: If we mistakenly send you the wrong item, we will cover the return shipping expenses.
-Defective Item Sent: If the item you receive is defective or damaged, we will arrange for the return shipping at our expense.
-Item Does Not Match Description: In the event that the item you receive does not match the description provided on our website, we will take care of the return shipping costs.
-Late Arrival of Item: If the item arrives later than the estimated delivery date provided at the time of purchase, we will handle the return shipping.
Expedited Orders: For customers who choose to expedite their orders, please note that the cut-off time for same-day shipping is 2 PM CST (Central Standard Time) on business days. If the item is in stock and the expedited order is placed before the specified cut-off time, we will ship it on the same business day. However, if the item is out of stock or the order is placed after the cut-off time, the shipment may be delayed. We will promptly communicate any delays and provide alternative solutions or a revised timeline.
Shipping Carrier: At Croc Liner, we utilize FedEx as our preferred shipping carrier. They have a proven track record of reliability and efficiency, ensuring that your package is handled with care and delivered in a timely manner.
Shipping to PO Boxes: Please note that we are unable to ship to PO Boxes. For accurate and timely delivery, please provide a physical address during the checkout process.
Unforeseen Circumstances: Please be aware that unforeseen circumstances, such as inclement weather or carrier delays, may impact the estimated delivery time. While we strive to provide accurate delivery estimates, these factors are beyond our control. We appreciate your understanding in such situations.
Thank you for choosing Croc Liner. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to ensure a satisfactory shipping experience for you.